Frequently Asked Questions

What is your policy on children?

Little ones up to 6 years stay on complimentary basis. Little ones between the age of 6 and 12 are charged 50% off food and beverage and will require an extra bed which is subject to charges and availability.


What is your pet policy

We are a pet friendly brand and all our hotels in the UAE are pet friendly. As much as we love our four legged friends, we also love our white linens hope your furry ones will handle with care. A few points to keep in mind before you book your staycay with your plus on (or two!):
Please get in touch with the team on stay@vidahotels.com prior to your arrival so that we can make the necessary arrangements.
Pets are allowed only in specific pet friendly rooms and floors.
Addition cost of AED 150 per stay and AED 50 per day per pet to be added for dedicated pet cleaning services.
Proof of vaccination must be presented upon check in.
Valid for stays up to 14 days only.
Limited to two pets per room.
Valid for pets under 10KG.
Pets are allowed in specific pet friendly public spaces.
Pets should be leashed at all times when outside the room.
Pet parents are required to be in the room during housekeeping.
Pet parents are responsible for cleaning up after their furry ones.
Pet parents are fully responsible for any damages inside the room or hotel.
-Pet beds, toys, and bowls are available for use during your stay with front office, brought to you by Dubai Pet Food


What is the standard check in time at Vida Hotels and Resorts

The standard check in time is 3 pm.


What is the standard check out time at Vida Hotels and Resorts

The standard check out time is 12 noon.


Can I book local tours through Vida Hotels and Resorts

Our front office crew would be thrilled to assist you in booking the tours of your choice. Get in touch with us upon your arrival at the hotel.


Which credit cards are accepted at Vida Hotels and Resorts

All major credit cards such as Visa, American Express, Master card, JCB and Diners.


Do you have any connecting rooms?

Yes, we do have connecting rooms. Get in touch with our Central Reservations office for further information.


Can I rent a car whilst I am in the hotel?

Yes, the crew can arrange for that. Please get in touch with us prior to or upon your arrival


How do I check on special promotions?

Visit us on www.vidahotels.com or follow us on our social channels @vidahotels.


Can I see pictures of the rooms or a specific room type?

Please visit www.vidahotels.com or get in touch with stay@vidahotels.com


What if I want to change or modify my original reservation?

Cancellation and modification policy is advised in the confirmation letter of your room booking. You will be able to modify / cancel the booking without charges outside the cancellation policy. Please contact Central Reservations Office on stay@vidahotels.com.
For Vida Beach Resort Umm Al Quwain, contact hithere.uaq@vidahotels.com


How do I make a booking for groups and meetings?

Please visit us on www.vidahotels.com for info on our meeting packages


What are the different Public Transportation options available in Dubai?

RTA Taxi:
Dubai has an extensive taxi system, and the most frequently used means of transportation throughout the city. Dubai Taxi Corporation’s fleet is made up of approximately 3,854 vehicles working 24 hours, 7 days a week including public and religious holidays. Taxis in Dubai take 14 minutes to reach the customers doorstep once the booking has been registered and RTA Taxi’s can be distinguished from other taxi companies by its clean, well-maintained interior, friendly and professional drivers.

Uber:
Uber is a convenient, inexpensive and safe taxi service that is offered in Dubai. Uber uses a location-based app which makes it very easy to book an on-demand private driver using any smartphone device. Once the booking has been made, the customer will be able to track the location of the driver using the dynamic map option. At the end of the journey, payment will be made based on the customers pre-selected preferences such as: credit card, Google Pay, Apple Pay or cash.

Careem:
Careen was created in Dubai largely for corporate clients, but grew excessively to a multi-vehicle platform. Careem’s mission is to simplify and improve the lives of people and through the introduction of more diverse vehicles, they are becoming a key provider of app-based transportation in the region.

Metro Dubai:
Dubai Metro is a modern and fully automated rail system, providing a vast number of features and services for the convenience of the users. Dubai Metro train comprises of various types of cabins, designed for different types of commuters, including a gold card holders cabin, general cabins and designated cabins for women and children.

Byky Station:
BYKY station allows users to discover Dubai on a bicycle. This revolutionary street service allows users to conveniently see the sights of Dubai with more than 85 bicycle rental points throughout the UAE. Bicycle pick up and drop off are from any of the BYKY locations and there are no time restrictions up to 24 hours. Locations stretch between Deira through to Palm Jumeirah. Byke rentals start from AED 15 for 30 minutes, AED 20 for 1 hour and AED 80 for 24 hours.

Bus stations:
The Dubai bus service network, covers 87% of the urban area in the Emirate of Dubai. The bus service is designed in such a way that it makes each corner of Dubai easy and accessible with a total of 125 Dubai bus routes. The routes offer 48 local services, 31 feeder buses, 13 central business district services, 8 express services, 11 inter-city service buses and 3 buses to key destinations such as Global village and Miracle Garden.

Dubai Tram:
The Dubai tramway covers a distance of 10.6 Km and is located in Al Sufouh, Dubai. The tram runs between 11 stations that includes Al Sufouh Road, Dubai Marina, Palm Jumeirah and Jumeirah Lakes Towers. The Dubai Tram is also the first tramway project outside of Europe that is powered by a ground-based electric supply system.

Marine:
In pursuit of RTA’s efforts to serve every corner of Dubai’s population, the RTA has created a modern style of public transport under the umbrella of Marine Transportation. This mode of transportation encourages the public and tourists to take an alternative approach to view the city with multiple offerings such as: an Abra, RTA Water bus, RTA water taxi and Dubai Ferry.


Is your mailing list and database secure and confidential?

Yes, our database is secure and confidential.


Do you have a Lost and Found section?

Yes , we do have. Please contact the front desk of the hotel you are staying at.


Is it possible to prepay for a booking before my client arrives?

Yes, you can pre pay your clients stay before his arrival. Please inform our Central Reservations office about your request and they will send you a link for online payment.


How do can I request high resolution images and/or a Press Kit of your hotels?

For PR inquiries, please get in touch with media@jesmedia.ae


How do I set up corporate rates at Vida Hotels and Resorts

Please contact our sales team by emailing us at stay@vidahotels.com


How do i get info on development queries?

Please email carlas@addresshotels.com or contact us on this mailing address: PO Box: 9440 Dubai, UAE


Do you have Kids Club and what is the timing ?

Yes, we do have a Kids Club in some of our hotels. Please check the individual hotel facilities on www.vidahotels.com


Do your hotels have water sports?

Yes, we do have water sports facilities in some of our hotels. Please check the individual hotel facilities on www.vidahotels.com


Do you have a spa?

Yes, we do have a spa in some of our hotels. Please check the individual hotel facilities on www.vidahotels.com


Do you have Tennis Courts?

Yes, we do have Tennis facilities in some of our hotels. Please check the individual hotel facilities on www.vidahotels.com


Do you have baby cots?

Yes we do, subject to availability.


Do you have extra beds?

Yes we do, subject to availability.